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Refund Policy

A legal disclaimer

Effective Date: 2.5.2025
Last Updated: 2.5.2025

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At Triple Royal Enterprises, we strive to provide high-quality lead generation and social media marketing services tailored to help our clients grow their business. Your satisfaction is important to us, and this Refund Policy outlines the terms under which refunds may or may not be issued.

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1. General Policy

Due to the nature of our digital services—which involve customized campaigns, advertising spend, and time-based efforts—we do not offer refunds on services that have already been delivered, initiated, or processed. This includes, but is not limited to:

  • Leads already generated and delivered

  • Active or completed ad campaigns

  • Setup or strategy work completed

  • Consultation or account management time

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2. Service Cancellation

If you wish to cancel a recurring service (e.g., monthly marketing package), you must provide written notice at least 7 days before the next billing cycle. Failure to do so may result in being charged for the upcoming billing period.

No refunds will be issued for unused portions of a service period once it has begun.

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3. Refund Eligibility (in Limited Cases)

Refunds may be considered under the following exceptional circumstances, subject to our review:

  • A service was billed in error (e.g., duplicate charge)

  • A project was paid for but never started, and no work has been delivered

  • A clear failure to deliver as per the terms of a signed service agreement (excluding client delays or lack of cooperation)

All refund requests must be submitted in writing to contact@tripleroyalenterprises.com within [e.g., 7–14 days] of the billing date or service issue.

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4. Lead Quality Concerns

While we aim to deliver high-quality and relevant leads, we do not guarantee lead conversions. Refunds will not be issued based solely on conversion rates or sales performance unless otherwise stated in a formal service agreement.

If there are concerns about lead quality (e.g., incorrect contact details, duplicates), we may offer lead replacements at our discretion if reported within 14 days of delivery.

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5. Paid Advertising Budgets

All paid advertising spend (e.g., on Facebook, Instagram, TikTok, Youtube, Google) is non-refundable once campaigns have launched, as these funds are paid directly to third-party platforms and are outside of our control.

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6. How to Request a Refund

To submit a refund request, please contact us at:

Triple Royal Enterprises
Email: contact@tripleroyalenterprises.com
Subject: "Refund Request – [Your Name or Business Name]"

Include:

  • Your full name and contact information

  • Date of payment and amount

  • Reason for refund request

  • Any supporting documentation

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7. Resolution Timeline

We aim to respond to all refund inquiries within [5–7 business days]. If a refund is approved, it will be processed back to the original payment method within [7–10 business days], depending on your bank or payment provider.

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8. Policy Updates

We reserve the right to modify or update this Refund Policy at any time. Updates will be posted on this page with the revised effective date.

If you have any questions regarding this policy or your account, please contact us at contact@tripleroyalenterprises.com

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